Crystal Weiss, LCSW

Director of Clinical Operations

Crystal has a Bachelor of Science Degree in Psychology and a Master of Social Work degree. She is a Licensed Clinical Social Worker and Qualified Supervisor for Registered Clinical Social Work interns pursuing their licensure. Crystal began her career in mental health as a care coordinator and shift supervisor at a residential treatment program for individuals suffering from serious mental illness such as Schizophrenia. She then went on to work in child welfare where she was inspired to pursue a degree in Social Work. Crystal worked as a dependency case manager, child welfare training specialist, and child welfare prevention specialist; she also worked to support optimal mental health outcomes for children and families in the child welfare system while serving as clinical utilization manager with a lead child welfare agency. She has worked within the hospital system as well where she provided support for patients and families. Crystal has experience as an outpatient clinician where she has worked with individuals, couples, and families. She believes in an individualized, trauma-informed approach to treatment and enjoys providing counseling services to school age clients, adolescents, and adults. Crystal is adoption competency trained. She is also certified to provide the Nurturing Parenting Program to caregivers looking to strengthen their parenting skills and/or learn new approaches to parenting. Crystal believes in team work and feels that a strengths based approach can be universally applied. She strives for excellence and will work diligently to ensure quality outcomes for all clients. 

Janice Jones

Referral Coordinator

Janice attended Valencia Community College, and she has been in the medical field since 1999.

Ismael Hernandez

Lead Clinician (Volusia/Seminole)

Ismael was born and raised in Venezuela, and came to the United States when he was 13 years old. He earned his Bachelor of Psychology degree from Ana G Mendez University and teaches there now. Ismael earned his Master’s degree in Clinical Psychology and holds a Doctorate Degree in Metaphysics. Ismael has worked with homeless veterans, children, adults, and the elderly; he has a total of 7 years’ experience in the mental health field. 

Lisa Padua

Targeted Case Management Director

Lisa has a Bachelor's Degree in Criminal Justice with a minor in Psychology which she obtained from Bay Path College. She has earned a majority of her credits towards a Masters in Psychological Studies at Cambridge College. Lisa's experience includes 13 years in Special Education as an educator, coordinator, and case manager in Massachusetts. She then worked as a TCM for CHS upon her arrival to Florida 4 years ago. Lisa then worked in the child welfare system finding placement for children and teens in foster care when they were brought into the foster care system. Her passion is helping others and giving them every fighting chance to be the best they can be and the best chance at positive outcomes!

Melissa Norris, BA

Executive Director

A Central Florida native, Melissa graduated from the University of Central Florida in 1996. She began her career in social services in 2000 and has held various progressive roles working with children, teens and adults. Management roles in the fields of behavior analysis, foster care case management, juvenile justice, residential facilities and community behavioral health have allowed her to enhance and design programs, develop staff, and ensure contract and standards compliance and best practice performance. Melissa is experienced with COA, CARF, JCO, DCF and Medicaid compliance. Professional recognition include Office of Family Safety acknowledgement for positive program development and commendation by CARF reviewers as operating a “program to which we would send our own children.”

Ryan Fontaine MA LMHC

New Directions Manager

Ryan has worked in social services since 2004 when she began working with the juvenile justice population and within the foster care system. She graduated from UCF’s Clinical Psychology Master's program in 2007 and also holds a Bachelor’s degree in Psychology and Criminal Justice from UCF. Ryan has been a Licensed Mental Health Counselor since 2012 and a Qualified Supervisor since 2016. Ryan has worked as a counselor providing services to adults, children, and their families in a variety of community settings including schools, homes, residential programs, detention centers, and group homes. She has extensive training and experience in working with sexual trauma, adoption, substance abuse, and chronic illness (HIV). Ryan is also EMDR trained. 

Jenny Lebron

Supervisor of Clinic & Non-Profit Development

Jenny obtained a Bachelor of Arts Degree in Sociology and a Bachelor of Science Degree in Marketing from the University of Florida in 2008. She began her career in the Non-Profit industry in 2007 and has worked for various organizations in the social services field. Jenny has worked for agencies with a focus on mental health, prevention and awareness, early childhood education, as well as case management. She has a passion for helping others and supporting programs that positively influence people’s lives.

Karla Rainer, BA

Human Resources

Karla graduated from Keiser University in Orlando, Florida pursuing her Bachelor’s degree in Business Administration with a focus on Management. She also has an Associates of Arts in Business Administration. Karla has worked in the mental health field since April-2014.

W Andre Provencher

Billing Specialist

Andre has been a collections supervisor for over 7 years before coming to BBBH, and has had an extraordinary record in working with Medicaid and Medicare billing programs.

Elizabeth Aulds, LMHC

Clinical Director (East Coast)

Elizabeth has over 5 years of experience counseling children and adults involved with child dependency; 2+ years of experience providing direction and supervision; she is trained academically in play and brief therapeutic approaches as well as the use of Trauma Focused Cognitive Behavioral Therapy. Elizabeth has also over 10 years of experience mentoring youth ages 10-18 struggling with self-image, identity development and family of origin issues. She has a Master of Science degree in Counseling Psychology from Palm Beach Atlantic University and a Bachelor of Arts degree in Psychology from the University of Texas at San Antonio.

Carolina Heiblum

Referral Coordinator & Clinic Coordinator

BIO coming soon

Felicia Brown

Lead Clinician (Orange)

Felicia has a Bachelor of Arts Degree in Psychology, a Master’s Degree in Mental Health Counseling, and is also a Registered Mental Health Counselor Intern.  Felicia has been working with children and families through education, recreation, teaching, counseling, and athletic coaching over the last 15 years.  Felicia also has training and experience in Functional Family Therapy, as well as providing counseling services to children and families in various community settings such as schools, homes, group homes, residential facilities, and community centers. Felicia’s passion and vision for those she serves, is to see them “Healed, Healthy, and Whole,” so they can reach their full potential in life.

Our Extraordinary Administration Team

Sherri White MA

Lead Clinician (West Orange/Lake)

Sherri has experience working in the field(s) of Human Services, Juvenile Justice Programs and Program Management and Development since 1997.  She is trained in family, group and individual counseling interventions.  Sherri has worked extensively with the Department of Juvenile Justice as well as various Community Mental Health Agencies and providers in the Central Florida area. Sherri  holds a Bachelor’s Degree in Business & Government, a Master’s Degree in Counseling (Marriage & Family Therapy) and a Master’s Degree in Business Management and has completed Doctoral Level Coursework in Organizational Management/Leadership. Sherri is trained in Cognitive Behavioral, Solution-Focus and Brief Strategic Family Therapy interventions.  Sherri specializes in conflict resolution, family dynamics, Juvenile Justice involvement, re-entry and transitional services.

Tammy Smith

Lead Clinician (Brevard)

Tammy graduated Magna Cum Lauda with a Bachelor of Arts Degree in Psychology and Human Resource Administration, a Master’s Degree in Counseling, is a Registered Mental Health Counselor
Intern, and is currently preparing to earn her LMHC. Tammy is a member of the Honors Society and is passionate about educating, teaching and coaching individuals of all ages. After 25 years in the H.R. training and recruitment field. she decided to continue her education in Psychology. While in Graduate school, Tammy started her own entrepreneurial business, where she developed a tutoring service that merged academics and mental health counseling to improve the lives of children, families and their community. Tammy has additional training in Guidance Counseling, learning strategies, homelessness and trauma shelters, domestic violence group homes for individuals in crisis, teen pregnancy and adoption agencies, and addiction and trauma facilities. Tammy has experience as an outpatient clinician where she has worked with individuals ages 0-3, children, adolescents, couples, and families. She has experience with individuals with Dementia, Alzheimer’s and has provided Grief Counseling for the terminally ill. Tammy believes in equality, respects cultural diversity and appreciates implementing a personalized cognitive behavioral therapeutic approach. She implements solution focused, person- centered, trauma-informed strategies and play, art, sand tray, and mindfulness interventions and Christian Counseling upon request.

Ashlie Torres

Lead TCM

Ashlie obtained her Bachelor of Science degree in Criminal Justice, with a minor in Psychology from Utica College in upstate New York. Ashlie is looking forward to pursuing her Master's degree in Counseling. She moved to Florida in June 2010 and started off her career as a Therapeutic Mentor for at risk youth, moving on to become a Targeted Case Manager in 2012. Ashlie has gained experience through various roles over the years. She has been an Independent Living Counselor for homeless Veterans where she provided intake assessments to individuals in drug court programs, has provided psychosocial rehabilitation services to at risk youth, and behavior management as well as supervised visitation for children in foster care. She is Adoption Competency trained, certified to facilitate the Nurturing Parent Program to parents and caregivers and is well versed in Attachment and Trauma Informed Care approaches. Ashlie is also a proud member of the Attachment and Trauma Network, Inc. She is passionate about educating people about the effects of childhood trauma and advocates for Trauma Sensitive Schools in Brevard County.  

Nationally Accredited by the Joint Commission for Behavioral Health Excellence       referrals@bigbearcounseling.org    800.840.2528 Ext 1

Dana Weiss

Referral Coordinator 

BIO coming soon

Carrie Hughes, LMHC

Clinical Director (West Coast)

Carrie obtained her Bachelor of Science degree in Psychology from Ohio University and her Master of Science degree in Counseling and Human Systems from Florida State University. Carrie is a Licensed Mental Health Counselor and is a Qualified Supervisor for Registered Mental Health Counselor Interns in the state of Florida. Carrie started out in the field by providing individual and group therapy to adolescents in a juvenile detention facility in Tallahassee for her internship.  Upon graduating from her Master’s program, Carrie began providing in-home counseling services to children and families involved in the child welfare/DJJ systems and has been doing so since 2009. Carrie also has 6+ year of supervisory experience years in the field. She is Adoption Competency trained and has also completed the trainings for Trauma Focused Cognitive Behavioral Therapy, Combined Parent-Child Cognitive Behavioral Therapy, and Infant and Early Childhood Mental Health.

Our Wonderful Referral Coordination Team

Tona Mullen Bonilla

Lead Clinician (Osceola)

Tona has worked in the mental health field since 2010.  She earned her  Bachelor of Science degree in Psychology with a minor in Sociology from East Tennessee State University and her Master of Mental Health Counseling degree from Nova Southeastern University.  She has experience treating clients in many different settings; this experience covers a broad spectrum of disorders such as depression, bipolar, anxiety, attention deficit hyperactivity, and impulse control, anger, and defiant behavior.  Tona also specializes in helping clients adjust to life changes, stress management, communication enhancement, and trauma resolution.  Her passion is helping individuals and families live the best life that they can through assessment, education, treatment planning, and numerous approaches that are individually tailored to reduce symptoms and enhance quality of life. She also has experience leading therapy groups and psychosocial rehabilitation group for children and adults.  

Brandi Fliegelman

Lead Clinician (Orange)

Brandi is a LCSW who has worked in the mental health field since 2011, when she graduated with her BSW from UCF. She went on to be a Targeted Case Manager for two years and then completed her Master's of Social Work, including a 9 month internship at an inpatient crisis center. Brandi has been providing therapy services in the community to children and adults since 2014, including a year and a half at Evans High School and in the Pine Hills Community. She specializes in providing trauma informed care and has put together educational programs on trauma for parents and teachers. Brandi is also trained as an Adoption-Competent therapist and often works closely with the Dependency system. She is passionate about engaging in community social work and partners with organizations such as the ACLU, Zebra Coalition, Organize Florida and political leaders to continue strengthening our community and empowering families.

Our Magnificent Clinical Team

Thomas Cuttino, LMHC

Quality Assurance Director

Thomas has been teaching children, families, and communities to heal their hearts and minds since graduating with a Masters in Clinical Psychology from the University of Central Florida in 2007.  Thomas has an LMHC; and is a Qualified Supervisor for both Mental Health Counseling and Marriage and Family Counseling interns.  He has designed and launched programs to improve care in rural areas, staff development, and strengthening internal and external agency relationships.  He is experienced with CARF, JCO, DJJ, PSF, DCF, BNET, and Medicaid compliance.  

Big Bear Behavioral Health Inc