Crystal Weiss, LCSW

Director of Clinical Operations

Crystal has a Bachelor of Science Degree in Psychology and a Master of Social Work degree. She is a Licensed Clinical Social Worker and Qualified Supervisor for Registered Clinical Social Work interns pursuing their licensure. Crystal began her career in mental health as a care coordinator and shift supervisor at a residential treatment program for individuals suffering from serious mental illness such as Schizophrenia. She then went on to work in child welfare where she was inspired to pursue a degree in Social Work. Crystal worked as a dependency case manager, child welfare training specialist, and child welfare prevention specialist; she also worked to support optimal mental health outcomes for children and families in the child welfare system while serving as clinical utilization manager with a lead child welfare agency. She has worked within the hospital system as well where she provided support for patients and families. Crystal has experience as an outpatient clinician where she has worked with individuals, couples, and families. She believes in an individualized, trauma-informed approach to treatment and enjoys providing counseling services to school age clients, adolescents, and adults. Crystal is adoption competency trained. She is also certified to provide the Nurturing Parenting Program to caregivers looking to strengthen their parenting skills and/or learn new approaches to parenting. Crystal believes in team work and feels that a strengths based approach can be universally applied. She strives for excellence and will work diligently to ensure quality outcomes for all clients. 

Ryan Fontaine MA LMHC

New Directions/Commercial Manager

Ryan has worked in social services since 2004 when she began working with the juvenile justice population and within the foster care system. She graduated from UCF’s Clinical Psychology Master's program in 2007 and also holds a Bachelor’s degree in Psychology and Criminal Justice from UCF. Ryan has been a Licensed Mental Health Counselor since 2012 and a Qualified Supervisor since 2016. Ryan has worked as a counselor providing services to adults, children, and their families in a variety of community settings including schools, homes, residential programs, detention centers, and group homes. She has extensive training and experience in working with sexual trauma, adoption, substance abuse, and chronic illness (HIV). Ryan is also EMDR trained. 

Nancy Vermeer

Referral Coordinator

BIO Coming Soon

Ismael Hernandez

Lead Clinician (Seminole)

Ismael was born and raised in Venezuela, and came to the United States when he was 13 years old. He earned his Bachelor of Psychology degree from Ana G Mendez University and teaches there now. Ismael earned his Master’s degree in Clinical Psychology and holds a Doctorate Degree in Metaphysics. Ismael has worked with homeless veterans, children, adults, and the elderly; he has a total of 7 years’ experience in the mental health field. 

Jenny Lebron

Referral Coordinator - Per Diem

Jenny obtained a Bachelor of Arts Degree in Sociology and a Bachelor of Science Degree in Marketing from the University of Florida in 2008. She began her career in the Non-Profit industry in 2007 and has worked for various organizations in the social services field. Jenny has worked for agencies with a focus on mental health, prevention and awareness, early childhood education, as well as case management. She has a passion for helping others and supporting programs that positively influence people’s lives.

Jade Foster

Human Resources

BIO Coming Soon

Ashlie Torres

Lead TCM

Ashlie obtained her Bachelor of Science degree in Criminal Justice, with a minor in Psychology from Utica College in upstate New York. Ashlie is looking forward to pursuing her Master's degree in Counseling. She moved to Florida in June 2010 and started off her career as a Therapeutic Mentor for at risk youth, moving on to become a Targeted Case Manager in 2012. Ashlie has gained experience through various roles over the years. She has been an Independent Living Counselor for homeless Veterans where she provided intake assessments to individuals in drug court programs, has provided psychosocial rehabilitation services to at risk youth, and behavior management as well as supervised visitation for children in foster care. She is Adoption Competency trained, certified to facilitate the Nurturing Parent Program to parents and caregivers and is well versed in Attachment and Trauma Informed Care approaches. Ashlie is also a proud member of the Attachment and Trauma Network, Inc. She is passionate about educating people about the effects of childhood trauma and advocates for Trauma Sensitive Schools in Brevard County.  

Felicia Brown

Lead Clinician (Orange)

Felicia has a Bachelor of Arts Degree in Psychology, a Master’s Degree in Mental Health Counseling, and is also a Registered Mental Health Counselor Intern.  Felicia has been working with children and families through education, recreation, teaching, counseling, and athletic coaching over the last 15 years.  Felicia also has training and experience in Functional Family Therapy, as well as providing counseling services to children and families in various community settings such as schools, homes, group homes, residential facilities, and community centers. Felicia’s passion and vision for those she serves, is to see them “Healed, Healthy, and Whole,” so they can reach their full potential in life.

Dana Weiss

Referral Coordinator 

Dana attended Seminole State College and has worked in the Behavioral Health field since 2015

Carrie Hughes, LMHC

Clinical Director (West Coast)

Carrie obtained her Bachelor of Science degree in Psychology from Ohio University and her Master of Science degree in Counseling and Human Systems from Florida State University. Carrie is a Licensed Mental Health Counselor and is a Qualified Supervisor for Registered Mental Health Counselor Interns in the state of Florida. Carrie started out in the field by providing individual and group therapy to adolescents in a juvenile detention facility in Tallahassee for her internship.  Upon graduating from her Master’s program, Carrie began providing in-home counseling services to children and families involved in the child welfare/DJJ systems and has been doing so since 2009. Carrie also has 6+ year of supervisory experience years in the field. She is Adoption Competency trained and has also completed the trainings for Trauma Focused Cognitive Behavioral Therapy, Combined Parent-Child Cognitive Behavioral Therapy, and Infant and Early Childhood Mental Health.

Administrative & Management Team

Tona Mullen Bonilla

Lead Clinician (Osceola)

Tona has worked in the mental health field since 2010.  She earned her  Bachelor of Science degree in Psychology with a minor in Sociology from East Tennessee State University and her Master of Mental Health Counseling degree from Nova Southeastern University.  She has experience treating clients in many different settings; this experience covers a broad spectrum of disorders such as depression, bipolar, anxiety, attention deficit hyperactivity, and impulse control, anger, and defiant behavior.  Tona also specializes in helping clients adjust to life changes, stress management, communication enhancement, and trauma resolution.  Her passion is helping individuals and families live the best life that they can through assessment, education, treatment planning, and numerous approaches that are individually tailored to reduce symptoms and enhance quality of life. She also has experience leading therapy groups and psychosocial rehabilitation group for children and adults.  

Jeanine May

Lead Clinician (Polk)

Jeanine received her Masters Degree in Clinical Psychology from the University of Central Florida and her bachelors in Psychology from The University of Nebraska-Lincoln. She has been working in the field since 2012 and has been supervising clinicians since 2014. She enjoys working with clients to help them improve their lives and reach their goals. She has worked with a variety of populations ranging from children to adults. She has worked as a clinical director for a detox facility and is experienced in treating substance use disorders; she also has experience working with clients who suffer from severe and persistent mental illnesses. She has extensive training in motivational interviewing, cognitive behavioral therapy, dialectical behavioral therapy, and trauma focused-cognitive behavioral therapy. 

Thomas Cuttino, LMHC

Quality Assurance Director

Thomas has been teaching children, families, and communities to heal their hearts and minds since graduating with a Masters in Clinical Psychology from the University of Central Florida in 2007.  Thomas has an LMHC; and is a Qualified Supervisor for both Mental Health Counseling and Marriage and Family Counseling interns.  He has designed and launched programs to improve care in rural areas, staff development, and strengthening internal and external agency relationships.  He is experienced with CARF, JCO, DJJ, PSF, DCF, BNET, and Medicaid compliance.  

Paige Trafton

Lead Clinician (North Region)

Paige obtained her Master’s degree in Mental Health Counseling from Bowling Green State University in 2017. Upon graduating Paige became a Licensed Professional Counselor in the state of Ohio and soon thereafter relocated to Florida. Paige is a Registered Mental Health Intern in the state of Florida working towards obtaining extra clinical hours and coursework to become a LMHC. During her internship in school Paige specialized in working with the SPMI (severely and persistently mentally ill) population and worked with a diverse range of people with varying backgrounds, ages, and diagnoses.  Paige is passionate about trauma-informed practices and has attended trainings specialized in human trafficking, Cognitive-Behavioral Therapy, Safe Zone trainings, and Dialectical Behavior Therapy.  Paige is trained in Therapist Supervised Visitation and works closely to coordinate care with dependency care managers. Paige is passionate about working with others to help them become healed and whole and strives to empower each client on their individual journey to growth.

Kassie McCune LMHC

Regional Clinical Manager (North Region)

Kassie graduated with a masters of community counseling from Regent University in 2007.  Since 2006 Kassie has been providing for mental health services for children, adolescents, and families.  Throughout her career Kassie has provided services in the home, worked within the ESE department of a local school district, worked within behavioral healthcare managements, and worked in therapeutic foster care. Kassie received her clinical license from the state of Florida in 2010 and is a qualified supervisor for registered mental health interns. Kassie is passionate about working with children who have experienced trauma and abuse, being an ally for the LGBTQIA population, and implementing trauma informed systems based care within St. Augustine and surrounding areas. 

Shakaylane Rodriguez

Supervisor of Referrals & Clinic

BIO Coming Soon

Lisa Padua

Targeted Case Management Director

Lisa has a Bachelor's Degree in Criminal Justice with a minor in Psychology which she obtained from Bay Path College. She has earned a majority of her credits towards a Masters in Psychological Studies at Cambridge College. Lisa's experience includes 13 years in Special Education as an educator, coordinator, and case manager in Massachusetts. She then worked as a TCM for CHS upon her arrival to Florida 4 years ago. Lisa then worked in the child welfare system finding placement for children and teens in foster care when they were brought into the foster care system. Her passion is helping others and giving them every fighting chance to be the best they can be and the best chance at positive outcomes!

Melissa Norris, BA

Executive Director

A Central Florida native, Melissa graduated from the University of Central Florida in 1996. She began her career in social services in 2000 and has held various progressive roles working with children, teens and adults. Management roles in the fields of behavior analysis, foster care case management, juvenile justice, residential facilities and community behavioral health have allowed her to enhance and design programs, develop staff, and ensure contract and standards compliance and best practice performance. Melissa is experienced with COA, CARF, JCO, DCF and Medicaid compliance. Professional recognition include Office of Family Safety acknowledgement for positive program development and commendation by CARF reviewers as operating a “program to which we would send our own children.”

Big Bear Behavioral Health Inc

Nationally Accredited by the Joint Commission for Behavioral Health Excellence       referrals@bigbearcounseling.org    800.840.2528 Ext 1

Elizabeth Aulds, LMHC

Clinical Director (East Coast)

Elizabeth has over 5 years of experience counseling children and adults involved with child dependency; 2+ years of experience providing direction and supervision; she is trained academically in play and brief therapeutic approaches as well as the use of Trauma Focused Cognitive Behavioral Therapy. Elizabeth has also over 10 years of experience mentoring youth ages 10-18 struggling with self-image, identity development and family of origin issues. She has a Master of Science degree in Counseling Psychology from Palm Beach Atlantic University and a Bachelor of Arts degree in Psychology from the University of Texas at San Antonio.

Clinical Team